A Fuzzy Approach for Measuring IT Effectiveness of Business Processes

Information Technology (IT) is playing vital role in today's business success. It has been proved that IT services directly effect on business processes performance and organization success. A main factor, which is directly related to IT performance, is Effectiveness of IT services and their support of business processes. In every organization measuring IT effectiveness in business processes is an important problem, which many business managers are concerned about it. Considering IT services effect on business processes can do well IT effectiveness measurement. Therefore a practical approach for measuring IT services effectiveness and their effect on doing business process is very essential. In this paper a straightforward approach for measuring the amount of IT effectiveness on business processes by using fuzzy reasoning approach has been proposed. The amount of this metric helps manager to find out their strength and weakness and improve performance of business processes by utilization of IT services and elevates IT to its rightful place in organization. Key-Words: Information Technology Effectiveness, Fuzzy, Measurement